Returns

Returns

Venom Co does not operate on Public Holidays, all returns will be processed the following working day 


NEED TO RETURN YOUR ORDER? 

Easy! If you are not in-love with the product that you have purchased, Venom Co Swim will provide you with a full Store Credit.

RETURNS POLICY

  •  Items must be return within 30 days of purchase date.
  •  All returns will automatically be issued a Store Credit (that will allow you to easily re-purchase an alternative item, or the same item in a different size).
  • We do not offer refunds for change of mind or incorrect sizing.
  • Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note- Venom Co Warehouse undertake strict quality control on every item prior dispatch & upon receiving return).
  • Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).
  • Venom Co is not responsible for return shipping costs.
  • We do not issue Store credit or refund on original shipping charges.

EXCHANGES

  •  A Store Credit will be issued, so you can re-purchase a new item.
  • If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

CONDITION OF RETURN

All Garment/s must be returned:

  • In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
  • With all Tags attached in original packaging.

    WHAT CANNOT BE RETURNED

    All Sale items can NOT be returned (Excluding full priced items purchased using a discount code) 

    For Safety/ Hygiene purposes, the following can not be returned:

    • Accessories (Any products within Accessories category)
    • Lingerie
    • Swimwear (without a hygiene sticker) 

    HOW DO I MAKE A RETURN?

    1. Simply contact us directly via info@venom-co.com
    2. please provide details of your return.
    3. Ensure your returning item ticks all our Return policy requirements.
    4. Include your details on your returning package.
    5. Please send your return to the following address: 

    VENOM CO SWIM

    PO BOX 703,

    PARADISE POINT,

    QLD, 4216, AUSTRALIA

     

     

    RECEIVED A FAULTY ITEM?

    • Not to worry! If you have received a faulty Item, please email our Customer Support team (within 5 days of receiving package) via (INFO@VENOM-CO.COM) to be instructed what to do PRIOR Shipping your return. 
    • You will not be reimbursed Returns fee's if our Support team have not advised you Via email, prior returning the faulty package.
    • Be sure to use a traceable delivery method for returning your item/s, as Venom Co is not held responsible for lost/ damaged returns in transit.

     

    NOTE-

    • Returns received later than 35 days, will not be accepted & will be returned to the customer. 

    ASSESSING THE RETURN

    • Return product/s will be assessed upon arrival, to ensure it complies with our Returns policy.
    • Non-returnable items &/OR returned items, which do not comply with our Returns Policy will NOT be accepted and will be return back to the customer.

     REFUNDS & PROCESSING TIMEFRAMES

    Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days ( excluding weekends & public holidays) to be delivered and processed by our returns team.

    • Refunds will be issued to the same method of payment used to create the order.
    • For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first
    • Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
    • You will be informed via the email address that you provided for your order, when this transaction is complete.
    • Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email. 

     Note- Venom Co Swim does not operate on Public Holidays, all returns will be processed the following working day.

    AfterPay

    AfterPay returns undergo the same process.

    Note- Your personal agreement with AfterPay still stands & you will continue to pay any scheduled repayments.